Get a Service Request Order (SRO) Number

We may contact you for further information or to troubleshoot before issuing the SRO Number.

If you need help or have questions, contact


Pack your product carefully to prevent damage during shipping. If you do not have a device carrying case you can use a corrugated box.

  1. Place the device inside a box with at least 2” (5 cm) of packing material such as bubble wrap or Styrofoam “peanuts” around all 6 sides.
  2. Place this box inside a larger box with at least 2” (5 cm) of packing material around all 6 sides. The sides of the box should be firm and the device should not shift inside either box.
  3. Place your contact information (name/ship to address/phone/email) inside the package.

ASL 5000 Breathing Simulator

Return in original shipping box or carrying case. The cost for a replacement shipping box is $45.

Calibrated QuickLung® or AccuLung

Be sure the 3 compliance springs are attached and the elbow is inside the box. We need a complete set to perform the calibration. Purchase from our online store.

QuickLung® Breather

For Breather repairs, it is not necessary to return the QuickLung.

Adult/Pediatric Lung Model

Leave bellows open (Resistance set to 1, 2, or 3 ) to avoid damage to pressure gauges. See User’s Manual, page 10.


Ship to:  

IngMar Medical
Attn: Your Service Repair Order (SRO) Number
5940 Baum Blvd.
Pittsburgh, PA  15206
United States of America
Phone +1 412-441-8228

  • The customer is responsible for shipping costs, customs, and duties (where applicable) in both directions.
  • We return ship via UPS. If you would like to use your own carrier, let us know.
  • International Customers:
    • HS Tariff code is 9023.00.000
    • Clearly state on the shipping documents that the shipment is US Goods Returned.
    • Do not indicate a customs value. Note: customs value is not the same as insured value.
    • Do not classify as a medical device. Our products are laboratory or teaching tools.

What happens next?

We inspect your device. If repair is needed, we will send you a Service Order Estimate. We need your approval and a purchase order or credit card before we start the work.