Our team of skilled professionals is dedicated to providing you with exceptional support, offering a range of services that cover everything from technical and clinical support to maintenance, repairs, and upgrades. By choosing Aurora, you’re not just purchasing a manikin; you’re investing in a partnership that prioritizes the longevity and effectiveness of your simulation training tools. Embrace the Aurora advantage, where our commitment to your success is demonstrated through our robust service options and proactive solutions, all designed to ensure your simulation training is as effective and seamless as possible.

Below, you will find information on the robust support which accompanies the purchase of Aurora, as well as the added value of our optional Service Packages.

Service and Support included with Purchase

Manufacturer’s Warranty

Covers repairs due to manufacturer’s defects or workmanship.  Does not cover damages resulting from improper use, negligence, disassembly, unauthorized service, and unauthorized modification. Computer/monitors are excluded from the warranty. Manikin skin and anatomical shell is covered under a 3-year standard manufacturer’s warranty. All electrical and pneumatic components are covered separately by the manufacturer’s standard 1-year warranty.

Complimentary Training and Support

  • RespiSim® Learning Management System (LMS) Subscription – 1 year
  • Software/Firmware updates i.e., minor enhancements, additions, and substitutions, including corrections and bug fixes are provided to the licensee at no additional fee, if available
  • access to phone/email support during normal business hours
  • Support resources including manuals, guides, and tutorial videos
  • Recurring check-ins with a dedicated Account Manager to ensure successful implementation of the system

Packages available for purchase

(only available in USA and Canada)

Platinum
  • RespiSim® Learning Management System (LMS) Subscription – 4 years
  • Standard 3-year warranty on non-electrical components
  • 3-year Extended Warranty on electrical and pneumatic components (total of 4 years)
  • Preventive Maintenance performed three times within the extended warranty period, includes lubrication of moving parts, quality inspection, cleaning and degreasing, cap seal replacement, and lead nut replacement
  • 2 additional manikin consumables packages including IV Cannulation pad – Forearm, IV Cannulation pad – Dorsal, and Humeral IO Replacement
  • Free domestic shipment return for Servicing (Does not include insurance)
  • Replacement packaging for return shipping (if needed)
  • Loaner Service: Loaner unit provided when service duration is greater than 3 business days, based upon availability
  • Expedited Service
  • Onsite Consultation with an additional 2 hours/year of remote Clinical Consultation
Gold
  • RespiSim® Learning Management System (LMS) Subscription – 3 years
  • Standard 3-year warranty on non-electrical components
  • 2-year Extended Warranty on electrical and pneumatic components (total of 3 years)
  • Preventive Maintenance performed twice within the extended warranty period, includes lubrication of moving parts, quality inspection, cleaning and degreasing, cap seal replacement, and lead nut replacement
  • 1 additional manikin consumables package including IV Cannulation pad – Forearm, IV Cannulation pad – Dorsal, and Humeral IO Replacement
  • Replacement packaging for return shipping (if needed)
  • Free domestic shipment return for Servicing (Does not include insurance)
  • Remote Clinical-Consultation Hours 8 hours/year
Silver
  • RespiSim® Learning Management System (LMS) Subscription – 2 years
  • Standard 3-year warranty on non-electrical components
  • 1-year extended warranty on electrical and pneumatic components (total of 2 years)
  • Preventive Maintenance performed once within the extended warranty period, includes lubrication of moving parts, quality inspection, cleaning and degreasing, cap seal replacement, and lead nut replacement
  • Remote Clinical-Consultation Hours 4 hours/year

Click here to download Aurora Service Package Brochure

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